Whitmore Music Policies
It is our goal to ship all orders placed before 2:00 PM (Central time) Monday through Friday on the same day. Orders placed after 2:00 PM will be shipped on the next business day that packages are accepted by the shipping entity you have chosen.
Shipping time-in-transit is the sole responsibility of the shipping entity selected and is subject to their policies.
UPS does not count weekend days or holidays in their calculation of days of time-in-transit. Please be sure that you figure out when you need the order and use the shipping method that gets it to you by then, not counting any weekend days or holidays.
We offer the following shipping options:
- Postal Service First Class/Priority Mail
- UPS Ground Residential
- UPS Ground Commercial [commercial destinations only]
- UPS Next Day Air - Fastest
- UPS 2nd Day Air - Fast
- UPS 3 Day Select - Speed on a budget
Sorry, we CANNOT ship outside the U.S.A. (We do not ship to Canada.)
No returns will be accepted after 30 days from the shipping date.
All returns must be authorized before being sent back to us. We will not accept non-authorized returns. Please call 1-800-455-8742 during business hours (9:00 am to 5:30 pm Central time Monday through Friday) to obtain authorization.
If the product you receive is damaged or defective, you will receive either a replacement of the product at no cost to you, or if a replacement is not available, a full refund of the purchase price and shipping costs. The replacement will be with the exact product, or by mutual agreement (if the exact product is no longer available) with a comparable item.
ALL OTHER RETURNS
If the product you received is not acceptable for personal reasons (wrong song, not in a key you can sing, etc.), you may return the item for a refund of the purchase price minus a 20% restocking fee. You will be responsible for all shipping costs. We will also be happy to replace the item with one of the same value, but you will be charged for shipping of the replacement item to your address. All returned items must be in new, re-sellable condition. We cannot issue a refund for dirty or broken product. If the product was broken when you received it, please see the defective returns policy.
There will be no exceptions to the above policy for returns.
We will never share your information with anyone else. Period. We protect the information you share with us the same as we would our own information. None of your information will ever be sold or otherwise distributed.
We will not use the email address submitted in your order form for any other purpose than to communicate with you regarding orders placed with us. We do offer an email list to inform our customers of items of interest, but only those individuals who request inclusion on this list will be added to it. You may opt out of the email list at any time by contacting us.